Patient Update

High Street Surgery is open – but in line with NHS Guidance our main door will remain closed until further notice.

All appointment requests are triaged by a clinician via an initial telephone or video consult. A face to face appointment will be offered following this if it is clinically necessary. Nurses are continuing to see patients for appointments that cannot be done remotely.

12,086 calls were answered at High Street Surgery during March so demand is huge. We are running at full capacity. Please remember to request appointments wisely. Due to Covid-19, all admin requests are now being dealt with online through our website. Please click on eConsult – Admin Help. Minor illness advice is also available on our website via the Treatment Room and also on www.nhs.uk.

A COVID Symptom checker for both adults and children is also available on this site www.nhs.uk/coronavirus/symptoms and should be consulted before contacting the surgery for COVID advice.

We do not have access to COVID testing. All request for testing should be done through the NHS website or via 119.

The increasing demand means you may have to wait up to 7 days for a routine telephone appointment – but any clinically urgent cases will be dealt with on the same day as usual.

The current situation has affected us all – So please remember to be polite to the team when calling as they are only human too.

Thank you for your support and understanding in this difficult time.

High Street Surgery Cheshunt